If you have shopped around for flooring at some of the larger home improvement centers, you will have found that most salespeople have very little to no installation experience with laminate flooring. They typically also have very little product knowledge in regards to any of their flooring materials, especially laminate flooring. Because we our business is family owned and we have specialized in laminate flooring, and are the oldest online flooring company, we really know our stuff. We have installers and professional contractors that work our phones and not a salesman, who are reading question/answer "cards"... that really don't have any firsthand knowledge with laminate floors.
We do things a little differently. First we don't rely upon what manufacturers have told us about their floors. We test all the flooring personally before we ever sell to our customers. We judge the quality of the flooring based on our own tried and proven testing methods. We not only physically look at the locking mechanism, surface texture, and overall quality of the product. We test the surfaces for denting, scratching, staining and waster resistance. We also have our laminate floors installed by professional installers that tell us how easy they are to install, and provide opinions on quality.
Because we go the extra mile to ensure we are selling quality products, we have stayed on the cutting edge the newest technology, what works best, and what is important to our customers. We travel to manufacturing factories all over the world to search for the best laminate floors available. We have a check-list of features and qualities that we look for when considering carrying a new manufacturer/brand. (You can view our check-list by going to SHOPPING GUIDE to learn how to test and judge laminate flooring yourself to ensure you are buying a quality product that you will be happy with for years to come).
We only purchase and sell laminate flooring that meets all our testing criteria. This ensures that we have only quality flooring that we would want in our own homes. Feel free to ask any of our employees which laminate flooring they have in their home. We have been doing this a long time so we know what makes a quality laminate floor. We also know what the red flags are for poor quality laminate, that will scratch, dent and damage within months of being installed. Beware of knock-offs that look similar in a showroom, but are such inferiors copies that they will look terrible in a very short period of time. We know that hands-on, practical experience with flooring always wins out over learning about something in a book or a sales class. Let us help you find the best product and cheapest price on your laminate flooring. No one is incentivized with commission, and our staff is 100% dedicated to customer service. You will feel the difference in working with our company.
Don't believe what we tell you just because of our experience. We will gladly send free samples of our laminate flooring to anyone that asks. This will allow you to truly compare our laminate flooring with any other laminate flooring you have in your local stores and may be considering. If, after receiving our samples, you don't agree that the quality, price, and construction of our products is far superior to any of our "competition"... you have lost nothing. But, if after testing our samples, you find what we have said is true... well, then we both win. We promise to help you make the best choice for your family, by giving you straight forward answers to your questions. We also promise to be there for you AFTER the sale and when you are ready to install your flooring. We will give you personal installation advice from a seasoned flooring installers 6 days a week. Try to get any knowledgeable installation help with any flooring company, or flooring department at Home Depot or Lowes... before, during or especially AFTER the sale.
Customer Service, Bar None...
This is a family owned and operated business. There are no unskilled salespeople that work here. We all live and breathe laminate flooring and have for years. All of us can any your questions, to help you wade through all the misinformation on the internet and to give you the best customer service of your life!!!! There is no question that you can pose that is a stupid question. We can help you with every step of the process, from measuring your floors, calculating your trim/molding, best delivery methods, with lowest guaranteed freight costs, padding selection (this will vary with type of sub-flooring), installation help/tips, and any other question you may have concerning laminate flooring. This will be as close as you can get to having a friend or relative in the laminate flooring business.